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A business analyst is responsible for helping businesses improve their operations by analyzing current processes and procedures, identifying problems or opportunities, and proposing solutions. Business analysts must have a deep understanding of the company they are working with in order to properly analyze data and come up with practical plans that will benefit the organization as a whole. Business analysts typically start out by developing an understanding of how various departments within an organization work together to achieve its goals. They may review documents such as financial reports, customer service logs, employee surveys, etc., in order to gain insight into what works well (and what doesn’t). Next, they create models that visualize these relationships so they can identify areas where improvement might be made. For example: if customer satisfaction ratings are low but sales numbers remain high it could mean customers dont feel valued after making a purchase - this could prompt further investigation into why post-purchase communication isnt satisfactory enough for customers. Through analysis like this business analysts can develop strategies to make improvements which result in better overall performance from any given department or team within the organization. Finally once all relevant information has been gathered and analyzed successfully then its time for them to present findings/recommendations back to senior staff members who will decide whether these suggestions should be implemented or not accordingly; while also being available throughout implementation process until completion too! In summary: The job of a Business Analyst is very important because without them companies would lack direction when trying solve operational challenges – leading potential waste resources & ultimately failure instead success!